In a recent interview with Today’s Conveyancer, AVRillo owner Tony Piccirillo explained how he positioned AVRillo to protect the firm during the COVID-19 Lockdown.
Working from Home and Continuing to Provide a First Class Service to Clients
“We are aware of firms who began to adopt a working from home policy just before lockdown hit. However, here at AVRillo we established a remote working environment two years ago. We also embraced a paperless culture and use a case management system to ensure all of our documentation is stored safely and securely. This doesn’t mean that lockdown was a walk in the park for us, we still had our struggles which we had to work around and overcome.”
Technology to Meet Tomorrow’s Challenges
“Lawyers are resistant to change; we are all creatures of habit after all. But because of the effects of lockdown, people understood and embraced the changes needed to ensure business could continue as best it could in the new ‘normal’.
We have improved the efficiency in communication we have with our clients, as we’ve improved our app which helps us to verify a client’s ID and all of their other information, we require to progress a transaction.”
The Market Bounce Back
“ Whilst new instructions dropped as there were very few people buying, our completion rate stayed at the level we expected. In some cases our workload seemingly increased as simultaneous exchanges and completions took place, which was hard work.
However, we knew we provide a great service here to our clients, and although times were tough, there would be light at the end of the tunnel.”
You can read the full interview on the Today’s Conveyancer website
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